Frequently Asked Questions
Get answers to common furnace questions from Burnaby's heating experts. Can't find what you're looking for? Contact us directly.
How often should I have my furnace serviced?
We recommend annual furnace maintenance, ideally in the fall before the heating season begins. Regular maintenance helps prevent breakdowns, improves efficiency, and extends your furnace's lifespan.
What are the signs that my furnace needs repair?
Common signs include unusual noises, uneven heating, frequent cycling on/off, increased energy bills, yellow pilot light flame, strange odors, or the furnace not turning on at all.
How long does a furnace typically last?
Most furnaces last 15-20 years with proper maintenance. High-efficiency models may last longer, while older, less efficient units may need replacement sooner.
Should I repair or replace my old furnace?
Consider replacement if your furnace is over 15 years old, requires frequent repairs, has significantly increased energy bills, or repair costs exceed 50% of a new system's price.
What size furnace do I need for my home?
Furnace sizing depends on your home's square footage, insulation, ceiling height, window efficiency, and local climate. Our technicians perform detailed load calculations to determine the right size.
How can I improve my furnace's efficiency?
Regular maintenance, changing filters monthly, sealing ductwork, upgrading to a programmable thermostat, and ensuring proper insulation all help improve efficiency.
Why is my furnace making strange noises?
Different noises indicate different issues: banging may suggest ductwork problems, whistling could indicate airflow restrictions, and rumbling might suggest burner issues. Contact us for diagnosis.
How often should I change my furnace filter?
Standard filters should be changed monthly during heating season. High-efficiency filters may last 3-6 months. Check monthly and replace when dirty or according to manufacturer recommendations.
What's the difference between a heat pump and a furnace?
Furnaces burn fuel (gas/oil) or use electricity to generate heat, while heat pumps move heat from outside air. In Burnaby's climate, furnaces are typically more reliable for consistent winter heating.
Can I install a furnace myself?
No, furnace installation requires licensed professionals due to gas lines, electrical connections, and safety requirements. DIY installation is dangerous and violates building codes and warranties.
What are AFUE ratings?
AFUE (Annual Fuel Utilization Efficiency) measures how efficiently a furnace converts fuel to heat. Higher ratings mean better efficiency - look for 90%+ AFUE for high-efficiency models.
Why is my furnace short cycling?
Short cycling (frequent on/off) can be caused by dirty filters, thermostat issues, oversized equipment, or airflow problems. This reduces efficiency and increases wear on components.
What should I do if my furnace won't turn on?
Check thermostat settings, ensure power is on, check circuit breakers, verify gas supply (if applicable), and inspect air filters. If these don't solve the issue, call for professional service.
How much does furnace installation cost?
Installation costs vary based on furnace type, efficiency rating, home size, and installation complexity. We provide detailed quotes after assessing your specific needs and requirements.
Do you provide emergency furnace repair?
Yes, we offer emergency repair services throughout Burnaby, especially during cold weather when heating is critical. Call (778) 909-5731 for emergency service.
What brands of furnaces do you service?
We service all major brands including Lennox, Trane, Carrier, York, Goodman, Amana, Bryant, Napoleon, Rheem, and Ducane, among others.
How can I reduce my heating bills?
Use a programmable thermostat, maintain your furnace regularly, change filters frequently, seal air leaks, improve insulation, and consider upgrading to a high-efficiency furnace.
What's included in a furnace tune-up?
Our tune-up includes system inspection, filter replacement, burner cleaning, heat exchanger check, blower lubrication, thermostat calibration, safety controls testing, and performance optimization.
Can you work on furnaces in condos and apartments?
Yes, we have extensive experience with condo and apartment furnace systems, including working with strata requirements and building management coordination.
What financing options are available?
We offer various financing options for furnace installation and major repairs. Contact us to discuss available programs and find a solution that fits your budget.
How do I know if my heat exchanger is cracked?
Signs include rust flakes around the furnace, strong odors, excessive moisture, or visible cracks during inspection. A cracked heat exchanger is a serious safety issue requiring immediate attention.
What's the difference between single-stage and variable-speed furnaces?
Single-stage furnaces operate at one speed, while variable-speed models adjust output based on demand, providing better comfort, efficiency, and quieter operation.
Do you provide warranties on your work?
Yes, we provide warranties on both parts and labor. Warranty periods vary by service type and components, but we stand behind all our work.
Can you help with rebates and incentives?
We stay current on available rebates from manufacturers, utility companies, and government programs, and can help you navigate the application process.
What should I do to prepare for furnace installation?
Clear the area around your current furnace, ensure easy access to the installation location, and discuss any specific requirements or concerns with our technicians beforehand.
How do smart thermostats work with furnaces?
Smart thermostats provide remote control, learning capabilities, energy usage tracking, and integration with home automation systems, helping optimize comfort and efficiency.
What causes uneven heating in my home?
Uneven heating can result from ductwork issues, dirty filters, thermostat placement, insulation problems, or an improperly sized furnace. We can diagnose and correct these issues.
Is it normal for my furnace to smell when first turned on?
A slight dusty smell when first starting your furnace for the season is normal. However, gas odors, burning smells, or persistent odors require immediate professional attention.
How do I improve indoor air quality with my furnace?
Use high-quality air filters, consider air purification systems, maintain proper humidity levels, ensure regular ductwork cleaning, and schedule regular furnace maintenance.
What's the best temperature to set my thermostat?
For comfort and efficiency, we recommend 68-70°F when home and awake, and 65-68°F when sleeping or away. Programmable thermostats can automate these adjustments.
Still Have Questions?
Our experienced technicians are here to help. Contact us for personalized answers to your specific furnace questions or to schedule a consultation.
Need Furnace Help in Burnaby?
Our expert team is ready to assist with all your furnace needs. Contact us today for fast, reliable service.